![]() ![]() New tickets must be indicated by a blue dot on the seat map.At their discretion, some Event Organizers allow exchanges for a long running series, such as theatrical shows. Generally, they must be for the same event, venue and date.New tickets must be of equal or greater price than your current tickets.Your new tickets must meet the following requirements: Your order doesn’t contain VIP tickets, premium tickets or additional non-refundable items such as merchandise.You didn’t receive your tickets through Ticket Transfer, resale, or from a third-party site and.You purchased your tickets directly from Ticketmaster.Your order/confirmation number is formatted as 12-2345/FLO.You are eligible for a ticket exchange if: We’ll let you know if you qualify when you submit your request. Did you purchase tickets but now see better seats available? We may be able to help with an exchange if the event is at least 24 hours away (though for some events we may need 48- or 72-hours’ notice).
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